An unauthorised seller on your listing is stealing your Buy Box, your sales, and your brand reputation. We remove them fast — using cease & desist, Brand Registry, and IP complaints.
Whether the hijacker has sent stock into Amazon’s warehouses or is shipping from their own premises, we have the process to get them removed.
You share the ASIN. We handle every step of the removal process end to end.
We review the hijacker’s offer, seller profile, pricing history, and feedback to understand exactly who they are and what they’re selling.
We conduct a test buy from the hijacker’s offer, document the received product with photographs, and build a complete evidence file for Amazon.
A formal written notice is sent to the seller through Amazon requiring removal of their offer within 48 hours, citing IP infringement and unauthorised listing.
We file a detailed Report a Violation through Amazon Brand Registry, submitting your evidence package for expedited review and removal.
For persistent hijackers, we submit a formal trademark or counterfeit complaint through Amazon’s IP Policy system, which can result in account suspension.
After removal, we advise on Transparency programme enrolment, Brand Registry tools, and monitoring setup to prevent the hijacker returning.
A clear four-step process that starts the moment you contact us.
Send us the ASIN and the hijacker’s seller name. We start the investigation immediately.
Test buy, evidence collection, and preparation of your cease & desist and Brand Registry files.
Cease & desist sent. Brand Registry report filed. IP complaint submitted if needed. We escalate until they’re gone.
We confirm the hijacker has been removed and advise on protecting your listing going forward.
We begin work within hours of your enquiry. Time is critical when a hijacker is taking your Buy Box and your revenue.
Amazon ignores weak reports. We build complete evidence packages — test buy receipts, product photos, side-by-side comparisons — that get acted on.
We have removed hijackers using FBA and FBM fulfilment, including cases involving comingling, counterfeit goods, and persistent repeat offenders.
If the hijacker ignores a cease & desist, we escalate through Brand Registry and IP complaint. We do not stop until the listing is clean.
FBM hijackers who respond to a cease & desist typically remove themselves within 24–72 hours. Brand Registry reports are usually actioned within 24–72 hours when evidence is strong. Persistent cases requiring IP complaint escalation typically resolve within 3–7 days.
Brand Registry makes removal significantly faster and gives us access to the Report a Violation tool. If you are not Brand Registered, we can still pursue removal via cease & desist and Amazon’s IP Policy system, though the process takes longer. We can also advise on getting Brand Registered quickly.
Repeat hijackers require a longer-term protection strategy. After removal, we advise on Amazon Transparency programme enrolment and Project Zero, which allow you to remove counterfeit listings yourself and prevent comingling in FBA. We can set this up as part of our service.
Just the ASIN of the affected listing and the hijacker’s seller name (visible on the listing under “Other Sellers on Amazon”). If you have a registered trademark, share the registration number too — it strengthens the IP complaint.
Yes. If you have hijackers on multiple listings, contact us for a full account review and we will handle all affected ASINs. Get in touch to discuss your specific situation.
Every hour they hold your Buy Box is revenue you are not earning. Contact us today and we will start the removal process immediately.